For the majority of private property owners they are responsible for the maintenance of drains that serve their property.   This is for drains outside the property that serve the property, and responsibility stops up to the point where the drains connect to public main drainage.

To report a problem with a main drain, please contact your water supplier.  The contact details will be on the reverse of your water bills. 

If you bath, sink, basin or toilet is taking a long time to drain away waste water, or there is a bad smell around your drains and waste pipes this probably means you’re your drains may be blocked.

It may seem obvious, but don't empty any more water into the drains!


Blockages can be huge inconveniences, but they're often fairly easy to deal with, and we've got the tools and skills to get things back to normal.